Shipping & Returns

Last Updated: September 18, 2026

At Sweet Poison, we want your shopping experience to be simple and reliable. Please review our shipping and return information before placing your order.

Shipping

Orders are processed and prepared for shipment as quickly as possible after payment and order confirmation.

Delivery times may vary depending on your location, shipping method, courier service, weekends, holidays, and other circumstances outside our control.

Available shipping methods and applicable costs will be displayed during checkout.

Once your order has been shipped, you may receive tracking information when available.

Please make sure your name, phone number, shipping address, and other delivery information are correct before completing your purchase.

Sweet Poison is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.

Delivery Issues

If your package is delayed, lost, or marked as delivered but you have not received it, please contact us so we can help investigate the issue with the shipping provider.

Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive an incorrect, damaged, or defective product, contact us as soon as possible and provide:

Your order number
A description of the issue
Photos of the product and packaging

Once reviewed, we will provide instructions for the next steps.

Returns

If you would like to request a return, please contact us within [14/30 days] of receiving your order.

To qualify for a return, the product must generally be:

Unused and unopened
In its original condition
In its original packaging
Accompanied by proof of purchase

Before sending any product back, please contact Sweet Poison for return instructions.

Perfumes & Opened Products

For hygiene, safety, and product-integrity reasons, opened, used, sprayed, or unsealed perfumes and personal-use products may not be eligible for return, except where the product is defective, damaged, incorrect, or applicable law requires otherwise.

Please make sure you have selected the correct product before opening or removing its original seal.

Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Original shipping charges and return shipping costs may be non-refundable unless the return results from an error by Sweet Poison or applicable law requires otherwise.

Exchanges

If you would like to exchange an eligible product, please contact us first to confirm availability and receive instructions.

Non-Returnable Items

Unless required otherwise by applicable law, we may not accept returns for:

Opened or used perfumes
Products with removed or damaged seals
Products damaged after delivery
Items missing their original packaging
Gift cards
Final-sale products where clearly identified before purchase

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

If the order has not yet been processed or shipped, we will try to accommodate your request.

Once an order has been shipped, it may need to follow our standard return process.

Contact Us

If you have questions about shipping, returns, exchanges, or refunds, please contact:

Sweet Poison

Website: sweet-poison.com

Email: Info@sweet-poison.com